Robert spends his day as an airport van jockey for a local hotel and his afternoons and evenings waiting tables at Don Carlos Restaurant. The thing about Robert, however is that he doesn’t wait tables, he serves people. He makes sure that diners have an excellent experience. Sharon is a subscriber in Texas and she tells the story of a recent thirty person family event. Robert is so good that she requested he be the waiter for this large family event on the patio. Robert is in his sixties and the restaurant is the second job he works each day. Tired? No one can tell because Robert is always engaged with his customers. Smiling, joking, gauging his customer’s needs not only for food and drink but also for laughing, joking, singing and always providing just what is needed for the group at that point in time. Thirty drink orders – got it. Thirty dinner orders – got it and if it’s not right it’s free. One man serving thirty people in the party and all food, drink and interaction is done with a real joy just to be of service. Now that is a little something extra service.
Thanks to Sharon for the story and $100 goes from us to Cal Farley’s Boys Town.
P.S. Between the time Sharon originally sent this story and now Robert’s has had a big change in his life. A Marriot Hotel District Manager was a customer at Don Carlos and she was served by Robert. She returned several times and brought executive colleagues. Significantly impressed she recruited Robert and he is now managing training and serving a new set of customers for this region of the Marriot hotel chain.