Randy Boek
About Randy
Leadership.
A hundred years ago Mark Twain said, “We picked up one excellent word – a word worth traveling to New Orleans to get … It is the thirteenth roll in a baker’s dozen. It is something thrown in gratis, for good measure.” I also learned the word, ‘lagniappe’, on my first trip to New Orleans. It’s the little something extra that makes all the difference. It is the reason why the gumbo is better at one restaurant than another and the secret isn’t in the recipe. I am a critic of lousy service. Several years ago I decided that I should be equally aggressive in recognizing “something extra” service. To borrow a line from the old sit-com Cheers, we want to be where everybody knows our name.
