What is said is often obscured by how it is said. It is common knowledge that the words said are only a small part of the meaning conveyed. Words get trumped by tone of voice, facial expressions, and other silent language that when misaligned with the words creates confusion or causes the other party to default an inaccurate interpretation. When the boss is the one whose communication is misaligned, the impact is increased. Adopt these four simple steps for more effective communication:
- Get clear on your intention for the discussion. What do you want to happen as a result of what you say?
- Speak in a way and with words that the other person understands. MBA speak may make you feel smart, but conflict with the intended outcome.
- Match tone of voice, facial expression and gestures with the words and intended outcome. If you want to exert your power, be a jerk, demean the subordinate and demotivate others, then by all means accuse, yell, and threaten. If your intention is to help others learn and grow, then adjust accordingly.
- Before ending the conversation, check to ensure that the message you intended was received as you intended. Did you achieve the desired outcome?
There are many reasons that team members do not do as desired. Most do not involve intentional slacking. Confusing, conflicting communication and priorities are often the cause. Good communication that clarifies priorities makes a big difference.
I’m the Outsider and that’s what I think.
Image source, labelled for reuse